Why does my printer show offline?

Short answer: Check the printer itself and its connection before removing and reinstalling it.

Try these steps

  1. Confirm power, paper, ink and the absence of a jam or open cover.
  2. Check that the printer and computer are on the intended network or that the USB cable is connected.
  3. Review the print queue and selected printer, then use the built-in printer troubleshooter.

When to ask for help

Business printers may use fixed addresses or managed queues; check with IT before changing them.

Learn more

Learn more: read this article — Fix printer connection and printing problems. Menu names and available features can vary by device, software version and account type.

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