What should I do before resetting or replacing a device?

Short answer: Verify your data and account recovery before erasing the original.

Try these steps

  1. Confirm a recent completed backup and separately check important app data.
  2. Make sure you can access account recovery methods, passwords and required recovery keys.
  3. Open important files on the replacement or verify a restore before removing the old copy.

When to ask for help

Do not erase a device that holds the only copy of essential records. Ask IT about managed business equipment.

Learn more

Learn more: read this article — Back up an Android phone. Menu names and available features can vary by device, software version and account type.

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