Short answer: Cancel the affected job through the normal queue first.
Try these steps
- Open the printer queue on your device and identify your stuck job.
- Cancel it and give the queue time to update. Check the printer for a displayed error.
- If necessary, restart your own printer and computer after saving your work, then retry one small document.
When to ask for help
Do not clear shared business print queues or restart shared print services without checking other users.
Learn more
Learn more: read this article — Fix printer connection and printing problems. Menu names and available features can vary by device, software version and account type.
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