Short answer: Discovery often fails when the printer and computer are separated by different networks.
Try these steps
- Confirm both devices use the intended network; guest Wi-Fi may block device-to-device access.
- Check the printer’s network status on its control panel and follow its manufacturer’s connection guide.
- Use your operating system’s Add printer tools and official manufacturer drivers where required.
When to ask for help
Do not disable network security or install drivers from download aggregator sites.
Learn more
Learn more: read this article — Fix printer connection and printing problems. Menu names and available features can vary by device, software version and account type.
Browse the Technology Help Center · Ask Basin Tech about this issue