Short answer: Try updates and a restart before clearing the app’s stored data.
Try these steps
- Restart the phone and update the affected app through Google Play.
- Review free storage and whether other apps work normally.
- If offered by your device, open Settings → Apps → the affected app → Storage & cache and clear only the cache, then test again. Check the developer’s support instructions.
When to ask for help
Clear storage, uninstall and factory reset can remove local data. Back up and verify sign-in recovery first.
Learn more
Learn more: read this article — Google: Fix an Android app that is not working. Menu names and available features can vary by device, software version and account type.
Browse the Technology Help Center · Ask Basin Tech about this issue