Short answer: Review the backup settings for your Google account and separately check photos and files.
Try these steps
- Open Settings and search for Backup; the exact location varies by manufacturer.
- Confirm the intended Google account and review which data types are included.
- Start a backup and verify its status. Check Google Photos and any important app’s own backup settings separately.
When to ask for help
Not every app or download is included automatically. Confirm important data before replacing the phone.
Learn more
Learn more: read this article — Back up an Android phone. Menu names and available features can vary by device, software version and account type.
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