Short answer: A few comparisons are more useful than a single speed-test number.
Try these steps
- Note which devices, rooms and services are affected and the time it happens.
- Compare Wi-Fi near the router with a wired connection if you already have a safe way to test it.
- Record test results, your service plan and whether uploads or backups were running.
When to ask for help
Send results through your support channel without exposing Wi-Fi passwords or router administrator credentials.
Learn more
Learn more: read this article — Fix Wi-Fi connection problems. Menu names and available features can vary by device, software version and account type.
Browse the Technology Help Center · Ask Basin Tech about this issue