Why is an iPhone app not working properly?

Short answer: Try the least disruptive app checks before reinstalling it.

Try these steps

  1. Check whether the service works on its website and whether your internet connection works.
  2. Close and reopen the affected app, restart the iPhone and check for app updates.
  3. Review app permissions and available storage. Check the developer’s support page if the issue remains.

When to ask for help

Deleting an app can remove local data. Confirm how it backs up before reinstalling.

Learn more

Learn more: read this article — Fix an unresponsive iPhone app. Menu names and available features can vary by device, software version and account type.

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