Short answer: Use Google’s official recovery process and the most familiar device you can still use.
Try these steps
- Open the official Google Account recovery instructions, not a recovery service advertisement.
- Use a familiar device and answer the ownership questions as accurately as possible.
- If the account belongs to work or school, contact its administrator.
When to ask for help
Do not pay someone who promises to bypass ownership checks, and never share recovery or verification codes.
Learn more
Learn more: read this article — Recover a Google Account. Menu names and available features can vary by device, software version and account type.
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