Client scenario
A Hay exporter relies on existing commercial scale hardware while its tickets, customer information, commodity details, and inventory records move through a mixture of paper, systems, and disconnected software.
The operational challenge
- Scale-house staff re-enter driver, customer, load, and commodity information.
- Paper tickets and separate spreadsheets make reconciliation slower and create opportunities for inconsistent records.
- Managers cannot easily review current activity when they are away from the scale house.
- The business wants better reporting without replacing supported scale equipment unnecessarily.
- Compatibility, network conditions, and workflow details must be confirmed at the site before a solution is promised.
Proposed Basin Tech approach
Basin Tech would begin with a site-specific workflow and hardware compatibility assessment. Where the existing indicator or weight transmitter is supported, TruePoint can provide a cloud-accessible workflow for digital scale tickets, inventory visibility, and reporting. The final integration plan would document supported equipment, required connections, user roles, ticket fields, reporting needs, and the service agreement.
Implementation framework
- Document the current ticket, inventory, reconciliation, and reporting process.
- Identify the scale indicator or transmitter model and confirm site-specific compatibility.
- Define customer, driver, commodity, location, and ticket fields.
- Configure users, permissions, reporting, and the approved connection method.
- Pilot the workflow with [one scale / one location / a defined test group].
- Validate tickets and reports against the existing process before broader rollout.
- Train approved users and document support and response expectations in the service plan.
Why this project fits Basin Tech
This scenario reflects the needs of hay operations, agricultural processors, trucking and logistics companies, and other bulk-material businesses that already have scale infrastructure but need a clearer digital workflow. It also demonstrates Basin Tech’s combined knowledge of operational technology, software, and practical onsite implementation.