Short answer: Find the specific sync error and protect unsynced changes first.
Try these steps
- Open the OneDrive status icon and read the error or paused-sync message.
- Check the signed-in account, internet connection, available storage and the affected file name.
- Save a separate copy of important unsynced work, then follow the relevant Microsoft OneDrive instructions.
When to ask for help
Do not unlink the account or remove local folders until unsynced files are safe.
Learn more
Learn more: read this article — Fix OneDrive sync problems. Menu names and available features can vary by device, software version and account type.
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