Short answer: Test another device to separate a device problem from a network outage.
Try these steps
- Try two unrelated websites and another device on the same Wi-Fi.
- If all devices fail, check your internet provider’s outage information and the modem/router status lights.
- If only one device fails, reconnect Wi-Fi, restart it and use its built-in network troubleshooter.
When to ask for help
For a business network, contact IT before restarting shared equipment or changing network settings.
Learn more
Learn more: read this article — Fix Wi-Fi connection problems. Menu names and available features can vary by device, software version and account type.
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