Short answer: Try closing the affected app before restarting the whole computer.
Try these steps
- Wait briefly to see whether the app finishes its task.
- Try its normal Close control. If it stays unresponsive, press Ctrl + Shift + Esc to open Task Manager and end only that app; unsaved work may be lost.
- Reopen it, install available app updates and note which file or action triggers the freeze.
When to ask for help
Ask for assistance if multiple unrelated apps freeze or the same document causes repeated crashes.
Learn more
Learn more: read this article — Fix a slow Windows PC. Menu names and available features can vary by device, software version and account type.
Browse the Technology Help Center · Ask Basin Tech about this issue