Managed IT & Industrial Automation
for Washington Businesses That Can’t Afford Downtime
Basin Tech Solutions helps agricultural operations, industrial facilities, and growing businesses across Washington stay secure, connected, and operational.
We combine managed IT, cybersecurity, industrial automation, and custom software expertise to reduce disruption and improve operational visibility. Support is delivered through clearly defined service plans, scheduled project work, and agreements matched to each client’s needs.
WHAT WE DO
MANAGED IT SERVICES
Managed IT plans combine continuous automated monitoring, cybersecurity, backups, and practical support aligned to your organization’s contracted coverage.
- Continuous automated system monitoring
- Cybersecurity and threat protection
- Network and infrastructure management
- Cloud solutions and backups
- Support under clearly defined service plans
TRUE POINT
True Point centralizes all critical business information into a single platform, allowing managers to:
- Monitor operational performance in real-time
- Aggregate data from multiple sources (financial, inventory, production, HR)
- Generate actionable insights for faster decision-making
- Streamline workflows and reduce manual reporting
- Maintain secure, centralized access for authorized users
INDUSTRIAL AUTOMATION
We connect operational technology with business systems to improve reliability, data visibility, and day-to-day efficiency.
- PLC programming and diagnostics
- Industrial software development
- Data integration and real-time monitoring
- SCADA and operational visibility
- Custom solutions for agriculture and production
Who We Help
We work with businesses that depend on reliable systems and real-time data:
- Agricultural operations and farms
- Industrial and manufacturing facilities
- Small to mid-sized businesses
- Companies scaling their operations
PROBLEMS WE SOLVE
Frequent downtime or unreliable systems
Continuous monitoring and proactive maintenance under a managed-service agreement.
Limited operational visibility
Integrated software, dashboards, and automation designed around your workflow.
Cybersecurity and data-loss risks
Layered security, backup, and recovery solutions matched to your environment.
Disconnected business and production systems
Practical integrations that reduce manual work and improve data flow.
WHO WE ARE
OUR MISSION
At Basin Tech Solutions, we make complex technology easier to operate. We combine secure IT, industrial automation, and practical software integrations to improve reliability, visibility, and decision-making—while providing support through service plans matched to each client’s needs.
Our Expertise
Our team brings more than 20 years of combined experience across IT infrastructure, cybersecurity, industrial controls, software development, and agricultural operations.
We design resilient systems for organizations where technology supports real-world production and downtime carries real costs.
OUR STORY
Founded in 2023 by Michael Davidson, Basin Tech Solutions was created to give agriculture, industrial, and growing businesses access to dependable, high-level technology expertise.
Experience in dairy farms, agricultural operations, industrial plants, and corporate IT revealed a recurring gap: many organizations needed one partner who understood both business systems and the technology running their operations.
We help close that gap with practical, secure solutions and clearly defined service relationships.
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Common Questions
What Are Managed IT Services in Washington?
Managed IT services provide ongoing monitoring, maintenance, cybersecurity, and support for your business technology. Automated monitoring can operate continuously. Human response, onsite work, and resolution targets are provided during agreed service windows and as defined in each client’s service plan.
Do You Provide IT Services for Agriculture and Industrial Businesses?
Yes. Basin Tech Solutions specializes in agricultural and industrial environments, including automation systems, PLC programming, and real-time data solutions. We understand the unique challenges of these industries and build systems designed for reliability and efficiency.
What are Industrial Software Solutions?
Industrial software solutions help businesses in agriculture and industry run efficiently by integrating equipment, automating workflows, and providing real-time operational insights. Basin Tech Solutions’ True Point platform aggregates all critical data into one dashboard, giving management the tools to make smarter, faster decisions.
What Areas Do You Serve?
We provide managed IT services across Washington State, including:
- Tri-Cities (Pasco, Kennewick, Richland)
- Mesa
- Connell
- Othello
- Basin City
- Limited onsite support in Washington, Oregon, Idaho
- We provide remote support nation wide
What is a Technology Support Company?
A technology support company (also called a tech support company or IT support provider) is a business that helps individuals and organizations resolve technical problems with computers, software, networks, devices, and other technology.
What They Do
Troubleshoot and fix issues — Hardware failures, software bugs, network problems, connectivity issues, etc.
Provide help desk services — Via phone, chat, email, remote access, or on-site visits.
Offer proactive support — Monitoring systems, maintenance, updates, cybersecurity, and backups to prevent problems.
Support levels — Often tiered (basic help desk to advanced engineering).
Common Types
Consumer tech support — For end-users (e.g., fixing laptops, printers, or apps).
Business/IT support — Managed Service Providers (MSPs) that handle a company’s entire IT infrastructure on an ongoing basis.
Specialized support — For specific software, cloud services, industrial systems, or cybersecurity.
Examples of Services
Remote desktop support
Network setup and security
Software installation and training
Data backup and recovery
Hardware repair/replacement
24/7 monitoring and emergency response
In short, they act as the “tech rescue team” that keeps technology running smoothly so businesses and people can focus on their core work. Many companies outsource to them to reduce costs and access expert help without maintaining a large in-house IT team.
Popular examples include MSPs like those serving small-to-medium businesses, or well-known names like Geek Squad for consumers.